About Us
Why Book With Ottery Travel?
Located in the heart of East Devon, our welcoming independent travel agency is based in the charming market town of Ottery St Mary, just five minutes from Exeter Airport.
All online booking websites or overseas call centres are faceless and often ready to pass on responsibility when situations become troublesome.
On the other hand, Ottery Travel is able to offer a truly personal travel service where expert advice, customer care, and real travel experience still matter.
With more than 60 years of combined travel industry experience, our team has first-hand knowledge of destinations, airlines, hotels, cruises, resorts, and touring holidays across the world. Whether you are planning a luxury holiday, family getaway, cruise, safari, city break, or last-minute escape, we take the time to understand exactly what you want from your holiday experience. Did you know that our experience extends to both the group and corporate market.
We are also proud to house one of the largest collections of printed holiday brochures in Devon, allowing customers to browse and compare holiday options in a unhurried, relaxed and comfortable environment. 100% Stress Free.
Our reputation has been built on trust, expert knowledge, personal recommendations, and attention to detail — qualities often missing from online holiday booking websites.
Why Book A Cruise With Us?
As an official provider of information on both river and ocean cruises and proud members of the Cruise Lines International Association (CLIA), we offer travellers an unmatched cruising experience from start to finish.
Here’s what sets us apart:
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Better Rates – Access competitive pricing and exclusive offers.
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Speedy Registration – Simplified, efficient booking process.
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Priority Wait List Options – Secure your spot on popular cruises quickly.
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Step-By-Step Guidance – From selection to final payment, we guide you every step of the way.
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Ship Visits With Lunch Invitations – Experience ships firsthand before you sail.
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Gratuities Explained – Clear information on tipping policies.
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Formal to Non-Formal Cruising – Guidance on cruise dress codes and onboard etiquette.
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Cabin Selections for First-Time Cruisers – Ensure the best cabin choice based on your preferences.
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Cheapest Rates Available – We search for the most cost-effective options.
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Optional Luxury Upgrades – Customise your cruise with suites, perks, and more.
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Luxury Pampering to Unlimited Party Packages – Cruises tailored to every style of vacation.
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Onboard Credits Available at Time of Booking – Take advantage of extra perks and savings.
Booking with Ottery Travel means you’re not just reserving a cruise, but you’re gaining expert advice, insider access, and personalised service that ensures your journey is seamless and memorable.
Why Use a Travel Agent Instead of Booking Online?
Anyone can search for flights or book a hotel online.
It’s about creating the right holiday experience takes far more than clicking a “Book Now” button.
Online travel websites will often show professionally staged hotel photos that may no longer reflect the current reality. Hotels change ownership, standards change, renovations happen, and online reviews are not always reliable or genuine.
Flights can also be confusing. Airline tickets often include different fare classes, baggage restrictions, cancellation rules, hidden charges, and refund conditions. What initially appears to be the cheapest holiday deal online can quickly become expensive once extras are added.
An experienced travel agent helps you avoid costly mistakes and disappointing experiences by offering honest advice based on real-world travel knowledge.
Expert Holiday Advice From Real Travellers
As an independent travel agency, we offer far greater flexibility and choice than many large online travel companies.
From party holidays in Greece and luxury European city breaks to Amazon River cruises, Kenya safaris, South African adventures, and tailor-made worldwide itineraries, we create unforgettable travel experiences designed around you.
Our team are themselves passionate travellers who have personally visited many of the destinations we recommend. That means you receive genuine first hand advice, insider tips, and recommendations based on real experiences and not simply some scripted sales pitches.
We can help with:
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Choosing the best hotel rooms and locations
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Heated pool availability
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Family-friendly or adults-only resorts
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Accessibility requirements
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Excursions and local experiences
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Hotel atmosphere and guest demographics
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Airline baggage allowances and ticket flexibility
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Hidden costs and upgrade opportunities
These are only some of the details that can either make or break a holiday. But they’re also often overlooked when booking online.
Personal Support Before, During, and After Your Holiday
One of the biggest advantages of booking through Ottery Travel is our approach to offering real professional support when you need it most.
Flight delays, cancellations, hotel issues, supplier problems, or unexpected travel disruptions can become extremely stressful when dealing with automated systems or overseas call centres.
With us, you have direct contact with experienced travel professionals who know your booking and can resolve issues quickly and efficiently.
We also ensure your holiday is fully financially protected with ATOL protection where applicable, giving you complete peace of mind when booking your holiday.
Financial Protection You Can Trust
As proud members of the Travel Trust Association (TTA), we continue supporting our customers long after the booking has been made.
We as an agency have chosen to add an extra safe protocal. This is that we do not receive our commission entitlement until after you have returned home from your holiday. This shows our commitment to you and every other customer that we care. One which continues throughout your entire journey until you return home.
If you need assistance pre-travel, even while travelling, we are always here for you.