About Us
Located in the heart of East Devon, our welcoming retail office can be found in the charming and picturesque town of Ottery St Mary. A beautiful market town full of character, history, and traditional charm. We are also conveniently situated just a five-minute drive from Exeter Airport, making us easy to visit whether you are local or travelling from further afield.
When you walk through our doors, you are not stepping into a call centre or faceless online booking site. You are entering a friendly, experienced travel office where personal service still matters.
Collectively, our team offers more than 60 years of travel industry experience, backed by genuine first-hand knowledge of destinations, airlines, hotels, cruises, and resorts around the world. We pride ourselves on taking the time to understand what our customers truly want from their holiday — because no two travellers are ever the same.
We are also proud to house what is probably the largest collection of physical holiday brochures in Devon, giving our customers the opportunity to browse, compare, and plan their perfect escape in a relaxed and comfortable environment.
Our reputation has been built on trust, knowledge, personal recommendations, and attention to detail — qualities that many travellers feel are often missing when booking online.
Below are just some of the reasons why so many of our customers continue to choose us for their holidays year after year.
MYTH SHATTERED
COMPARE HOLIDAY BOOKINGS ONLINE AGAINST AN EXPERIENCED TRAVEL AGENT
Anyone can search for a hotel online.
Anyone can book a flight.
But planning a truly great holiday is about much more than clicking “Book Now.”
Online research can be enjoyable, but it rarely answers the important questions. Hotel websites and brochures are designed to sell an experience. Beautiful photos of rooms, pools, restaurants, and beaches are often taken professionally sometimes many years earlier. Hotels change ownership, standards change, renovations happen, and what you see online is not always what you arrive to find.
Review websites can help, but… it can also be difficult to know which reviews are genuine and which may have been influenced by hotel marketing teams or staff employees.
Flights can also be far more complicated than they appear. Every airline ticket comes with different fare classes, restrictions, baggage allowances, change policies, and refund conditions. What looks like the cheapest option online can often become expensive once extras and limitations are added.
You’re Not Saving Money by Cutting Out the Travel Agent
One of the biggest misconceptions is… that booking direct automatically saves money.
In reality, hotels, airlines, and tour operators already include commission within their pricing structure. If you book online yourself, that commission doesn’t disappear. The truth is that the supplier simply keeps it.
When you book through an experienced travel agent, it’s that commission that pays for professional advice, personal service, destination knowledge, and ongoing support before, during, and after your trip.
A good travel agent does far more than search prices. They take the time to understand what matters to you and help you avoid costly mistakes or disappointing experiences.
An experienced agent can advise on:
- The best rooms or hotel locations
- Whether pools are heated
- Family-friendly or adult-only environments
- Accessibility and special requirements
- Local excursions and activities
- Hotel atmosphere and typical guest mix
- Airline baggage rules and ticket flexibility
- Hidden costs and upgrade opportunities
Details that make a holiday experience fun but are often missed by online searches.
Personal Support When It Matters Most
Perhaps the biggest advantage of using a travel agent is knowing you have someone on your side if something goes wrong. Delays, cancellations, supplier issues, or problems overseas can quickly become stressful when you are dealing with automated systems or call centres.
A travel agent gives you direct support from a real person who knows your booking and can help resolve issues quickly.
We also ensure your holiday package is fully protected with ATOL protection where applicable, giving you added financial security and peace of mind.
100% Financial Protection and Ongoing Care
Another important benefit many people don’t realise is this:
As a member of the TTA (Travel Trust Association)
We are not paid the entitled commission for your holiday until after you‘ve returned home.
This means our responsibility to you doesn’t end once the booking is made. We remain committed to looking after you throughout your entire journey.
If you need help while abroad, we are here for you.
Why Choose a Travel Agent?
Because a holiday is more than a transaction.
It’s your time, your money, your memories, and your peace of mind.
Anyone can book travel online.
A professional travel agent that helps make sure you book the right travel experience becomes PRICELESS.